1. Introduction
Welcome to Trust App. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data.
By creating an account or using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following categories of personal data:
- Account information: name, email address, and password (stored as a secure hash).
- Identity & verification data: EID (Emirates ID) or equivalent identifier used to uniquely identify your account.
- Profile data: profile avatar and other optional settings you provide.
- Security settings: PIN, pattern, two-factor authentication status, phishing code, seed phrase (all stored in encrypted or hashed form).
- Device & session data: device identifiers, IP addresses, and authentication tokens for session management.
- Usage data: logs related to account activity (sign-in events, security changes) for fraud prevention.
3. How We Use Your Information
We use the information we collect to:
- Create, manage, and secure your account.
- Send verification codes and security notifications via email.
- Detect and prevent fraud, unauthorized access, and abuse.
- Comply with legal obligations.
- Improve app performance and user experience.
We do not sell your personal data to third parties.
4. Data Sharing
We may share your data only in the following limited circumstances:
- Service providers: trusted third-party vendors (e.g., cloud hosting, email delivery) who process data on our behalf under strict confidentiality agreements.
- Legal requirements: when required by law, court order, or to protect the rights and safety of our users.
- Business transfers: in the event of a merger or acquisition, your data may be transferred to the successor entity.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you request account deletion, we will permanently delete your data within 30 days, except where retention is required by law.
6. Security
We implement industry-standard security measures including encryption at rest and in transit, hashed credentials, multi-factor authentication options, and rate-limiting to protect your account. No system is 100% secure, and we encourage you to use the security features available in the app.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated data.
- Object to or restrict certain processing activities.
- Data portability.
To exercise any of these rights, contact us at the email address below.
8. Cookies & Tracking
Our mobile application does not use browser cookies. We may use lightweight analytics to understand aggregate usage patterns; this data is anonymized and not linked to individual accounts.
9. Children's Privacy
Trust App is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you via email or an in-app notice.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us at:
app@egety.com